Frequently Asked Questions

Everything you need to know about your favorite travel gear and accessories.

What is the standard delivery time for Eastpak orders?

Standard delivery typically takes 3 to 5 business days. Once your order is dispatched, you will receive a confirmation email with a tracking link to monitor your shipment.

Does Eastpak offer a warranty on its products?

Yes, we offer a limited warranty of up to 30 years on most of our standard packs, bags, and luggage. This covers defects in materials and craftsmanship.

How can I return an item I purchased online?

You can return any unused item in its original packaging within 30 days of delivery. Use our online return portal to generate a prepaid shipping label for a hassle-free process.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

How should I clean my Eastpak backpack?

We recommend cleaning your bag with a damp cloth and mild soap. Avoid machine washing or tumble drying, as this can damage the fabric's integrity and water-resistant coating.

Can I change or cancel my order after it has been placed?

Because we aim to process orders as quickly as possible, there is a very limited window to make changes. Please contact our customer service team immediately if you need to modify your order.