Returns & Exchanges

At Eastpak, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all items in their original condition. Whether it is a backpack or travel gear, our easy return process ensures a hassle-free experience if your gear isn't the perfect fit.

1

Initiate Your Return

Visit our online return portal and enter your order number and email address to select the items you wish to send back.

2

Pack Your Items

Place the unused products in their original packaging, ensuring all tags are attached and the box is securely sealed.

3

Attach the Label

Download and print your pre-paid shipping label from the portal and affix it clearly to the outside of your return parcel.

4

Drop Off and Track

Take your package to the nearest authorized drop-off point and keep your receipt to track the progress of your refund or exchange.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing